We partnered with a pioneering US-based social services technology company to develop two revolutionary platforms that transformed how agencies provide emergency housing to vulnerable populations. The integrated solution now serves over 700 social service agencies, has facilitated 500,000+ safe accommodations, and manages 20,000+ shelter beds nationwide, reducing placement time from days to minutes while ensuring safety and dignity for those in crisis.
agencies onboarded
emergency stays facilitated
in placement time
Our client is a US-based technology leader dedicated to revolutionising emergency housing access for vulnerable populations. They work at the intersection of social services and hospitality, partnering with government agencies, healthcare providers, victim services organizations, and nonprofits to provide immediate, safe accommodations for individuals and families in crisis. Operating in a sector where every minute counts, they needed a technology partner capable of building secure, scalable, and compassionate solutions.
We architected and delivered two complementary cloud-native platforms that revolutionised emergency housing access. The first platform provides instant hotel booking capabilities with alias protection, allowing agencies to secure accommodations in seconds without requiring client IDs or credit cards. The second platform serves as a centralised shelter availability system where providers report real-time bed availability and agencies instantly find appropriate shelter based on specific client needs. Both platforms feature consolidated monthly billing, comprehensive reporting dashboards, and 24/7 support integration, all built with security and privacy at the core to protect vulnerable populations.
Our development process began with extensive field research, shadowing case managers during actual crisis interventions to understand the real-world challenges. We conducted workshops with 50+ agencies to map user journeys and identify critical pain points in the emergency housing process. The development phase utilised serverless architecture for infinite scalability, implementing AWS Lambda functions to handle peak crisis periods without performance degradation. We built sophisticated matching algorithms that consider demographics, services needed, and safety requirements. Throughout development, we maintained HIPAA-compliant security standards while ensuring the interface remained simple enough for use during high-stress situations.
Within the first year of deployment, the platforms transformed emergency housing access across the United States. Agencies report that what previously took 4-6 hours of phone calls now takes less than 5 minutes through the platform. The elimination of ID and credit card requirements has removed critical barriers for domestic violence survivors and other vulnerable populations who need to maintain anonymity for safety.
Qualitative Wins
We implemented comprehensive privacy protection including alias bookings, encrypted data storage, role-based access controls, and audit trails. Clients can check into hotels without revealing their real names or providing identification, crucial for domestic violence survivors and others in danger.
Unlike consumer platforms, our solution addresses unique social services needs: no credit cards or deposits required, alias bookings for safety, consolidated agency billing, 24/7 crisis support, and specialised reporting for compliance and grant requirements.
Shelter providers update bed availability through a simple interface, triggering instant notifications to relevant agencies. Our predictive algorithms also forecast availability based on historical patterns, helping agencies plan proactively for client needs.
Whether you're modernising social services delivery or building platforms for vulnerable populations, we have the expertise and compassion to create technology that makes a real difference.
Since 2021, we’ve been empowering startups and growing companies with impactful web, mobile, and desktop applications across diverse industries.
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